Customers Privacy policy

Privacy Policy

Customer Privacy Policy Statement issued pursuant to Art. 13-14 of the GDPR 2016/679 by Studio Moretto Group Srl, with registered office in via Cefalonia 70, 25124 Brescia, Italy, tax code and VAT number 02936070982, and its subsidiaries, branches and affiliates (hereinafter jointly called SMG).

Dear Customer,

in relation to the information that SMG will collect and in order to protect people and other subjects regarding the processing of personal data, we inform you of the following:

Purpose of the processing

The personal data you provide will be used to perform the services requested, service accounting, comply with legal obligations, measure your satisfaction, send you information necessary for the performance of services or promotional material and exercise the right to legal defence.

Processing procedure

The methods of processing personal data include the use of secure physical and digital systems. SMG employs personnel adequately trained in the field of personal data protection and carefully selected in countries and contexts such as to ensure proficiency in the required language, technical skills, timely availability and any conditions necessary for the proper execution of the services.

Provision of data

If you request translation or word processing services, please take care to encrypt or otherwise conceal any personal data of third parties included. Should this not be possible and you wish to prevent SMG’s European and non-European staff from seeing such data, when ordering the service, please highlight them in the text and instruct SMG in writing to keep them hidden during translation and processing, acknowledging that these operations involve extra costs and time for SMG.

Data disclosure and dissemination

The data provided may be disclosed to professionals or specialist companies, such as legal consultants, accountants or translation companies, which will be bound by compliance with the provisions of SMG security and the GDPR, as well as to parties whose right to access data is recognized by provisions of law and secondary legislation or provisions issued by legitimated authorities. To provide quality multilingual services, SMG employs native speakers in EU and non-EU countries under contractual obligation to protect data at an appropriate level comparable to the protection provided by the GDPR.

Data retention

The data will be stored indefinitely, using technologically secure systems, in compliance with the regulations requiring data retention (for example, tax returns) and to exercise the right to legal defence in the event of litigation.

In order to improve the quality of the service and exercise the right to legal defence, SMG stores texts, translations and data indefinitely, protecting them in special electronic encrypted storage systems, and the customer has the right to request at any time the deletion of his personal data.

Data Controller

The Data Controller is Luca Moretto, resident in Via Aldo Moro 34, Brescia, Italy, Tax Code: MRTLCU77D23B157S, e-mail complaints@smglanguages.com and tel. +34 0302452916.

Rights of the data subject

You may exercise the following rights, pursuant to Articles 15 to 22 of EU Regulation no. 2016/679, by sending a written request to the Data Controller at complaints@smglanguages.com:

• right to access personal data;
• right to obtain information on the purposes of the processing, the categories of personal data, any profiling procedures, the recipients or categories of recipients to whom the personal data has been or will be disclosed and, where possible, its retention period;
• right to rectification and deletion;
• right to erasure or restriction of personal data processing;
• right to portability of personal data, that is, receive them from a data controller, in a structured , commonly used and machine-readable format, and transmit them to another data controller without hindrance;
• right to object to the processing at any time, even when performed for the purposes of direct marketing;
• right to revoke consent at any time without prejudice to the lawfulness of the processing based on the consent given prior to the revocation;
• right to complain to a supervisory authority.

Consent to the processing of data for Necessary Purposes

Your consent to the processing of personal data is necessary to enable SMG to fulfil the following Necessary Purposes: perform the services (e.g. to make deliveries to your representatives and contact them if necessary), draft service invoices and accounts, comply with the provisions of the law , measure your satisfaction with the services received to improve the quality and respond to any complaints, transmit information necessary for the performance of the services and exercise legal defence in the event of a dispute: in these cases, your consent is implicit in the signing of the contract with SMG since the refusal to consent to the processing your personal data would make it impossible for SMG to fulfil its contractual and legal obligations.